Privacy Policy
Learn how we collect, use, and protect your information.
Quick Summary
A short overview of how we handle your data.
- We collect account and transaction data to deliver VTU services.
- We share data only with service providers and for legal compliance.
- You can access or update your information in your account settings.
- We keep data only as long as necessary for operations and legal obligations.
01Overview
This Privacy Policy explains how SeamlessTopup collects, uses, and protects your personal information.
By using our services, you agree to the practices described here.
02Information We Collect
We collect information you provide directly and data generated through your use of the platform.
- Account details: name, email, phone number, and login credentials.
- Transaction details: purchase history, payment status, and wallet activity.
- Support interactions: messages, tickets, or feedback you submit.
- Technical data: device type, IP address, browser, and usage logs.
03How We Use Your Information
We use your information to operate, improve, and secure SeamlessTopup services.
- Process transactions and deliver airtime, data, and bill payments.
- Verify identity, prevent fraud, and maintain platform security.
- Provide support and respond to your requests.
- Send service updates, alerts, and marketing messages (where permitted).
04How We Share Information
We do not sell your personal information. We share data only as necessary to provide our services or comply with law.
- Payment processors and service providers needed to complete transactions.
- Regulators, law enforcement, or legal authorities when required.
- Business transfers in the event of a merger, acquisition, or reorganization.
05Data Retention
We retain information for as long as needed to provide services, resolve disputes, and meet legal obligations.
Retention periods may vary depending on the type of data and regulatory requirements.
06Security
We use administrative, technical, and physical safeguards to protect your data.
No system is 100% secure; please protect your credentials and notify us of suspected misuse.
07Your Choices and Rights
You may access, update, or correct your account information through your dashboard.
You can opt out of marketing messages at any time via your account settings or contact us.
08Cookies and Analytics
We may use cookies and similar technologies to remember preferences, analyze usage, and improve performance.
You can control cookies through your browser settings, though some features may be affected.
09Children's Privacy
SeamlessTopup is not intended for individuals under 18. We do not knowingly collect data from minors.
10International Transfers
Your data may be processed in Nigeria or other locations where our service providers operate.
We ensure appropriate safeguards are in place for such transfers.
11Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page.
12Contact
If you have questions about this Privacy Policy, please contact our support team.